What to do when a gift ships late

A gift arriving late stings, especially when the date mattered. But a delayed box is almost never a lost box, and there is a simple sequence for getting it sorted without losing your mind.

Check tracking before anything else

Most delays show up in tracking first. A box might be sitting at a hub, or waiting on a weather hold, or just moving slower than usual. Before you worry, open the tracking link and see what it actually says. Often the answer is already there.

When to reach out

If the tracking has not moved for a few days, or the delivery window has clearly passed, get in touch. We can see more on our side than the public tracking shows, and we can contact the carrier directly. contact is the fastest way to reach us, and we would rather hear from you than have you wait quietly.

Soften the blow for the person waiting

If the gift is for someone else, tell them something is on the way without giving away the surprise. A short note that a little something is coming, and that it is worth the wait, keeps the moment intact even if the timing slipped.

For timing and delivery expectations in your country, the delivery page has the details.

Frequently asked questions

How late is normal?

A day or two is common around holidays. More than that is worth a check.

Will you refund a late delivery?

Depends on the situation. contact us and we will figure it out together.

Can you speed up a delayed box?

Sometimes, once we know about it, we can ask the carrier to prioritise it.