How your box gets to you

All our gift boxes ship with DHL. Once your order is packed, we hand it over to DHL and you get a tracking link by email. It's the same courier from our door to yours.

We pack and ship within 1 to 2 business days of your order. Orders placed on a weekend or public holiday go out the next business day.

If a box contains something that's suddenly out of stock, we swap in a product of equal or better value and tell you about it in your confirmation.

Netherlands: 1 to 2 business days after dispatch.

Rest of the European Union: 2 to 5 business days.

These are estimates. DHL occasionally runs behind, especially around holidays.

Standard shipping is €4.95, and it's free on orders over €50. The exact cost is shown at checkout before you pay, and there are no hidden fees.

Shipping is calculated once per order, no matter how many boxes are in it.

As soon as your box leaves us, you receive a DHL tracking number by email. You can follow the parcel from our studio in Amsterdam all the way to the delivery address.

If your tracking hasn't moved for a few days, email us and we'll chase it for you.

For now we ship within the European Union only: the Netherlands, Belgium, Germany, France, Luxembourg, Austria, Italy, Spain, Portugal, Ireland, Denmark, Sweden, Finland, Poland, the Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Estonia, Latvia, Lithuania, Malta, and Cyprus.

If your EU country isn't listed at checkout, email us at hello@gardenofchow.com and we'll sort it out.

Single products in our catalog are sold through Amazon, not by us. They ship separately from your gift box and follow Amazon's own delivery times, options, and tracking.

A gift box and a single product will almost never arrive together.

Every gift box ships in recyclable packaging with a free printed gift note. We never include the price on the packing slip, so you can ship it straight to the recipient without spoiling the surprise.

If you're sending a gift, you can enter the recipient's address as the delivery address at checkout.

Because we ship within the European Union, there are no customs duties or import taxes on your order. The price you see at checkout is the price you pay.

We declare the true value and contents of every parcel.

If a box arrives damaged, is missing an item, or never turns up, email us within 14 days of the expected delivery date and we'll make it right with a replacement or a refund.

If you can, keep the packaging and send us a photo. It helps us claim with DHL and stops it happening again.

Double-check your delivery address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll contact you to re-ship it, and you may be charged for the second shipment.

If you realise you made a mistake, email us as soon as possible and we'll correct it before it ships.

DHL gets busy around holidays, and so do we. If you need a box to arrive by a specific date, order a few days early and mention the date in your gift note or an email.

We can't guarantee an exact arrival day, but we'll always do our best.